Term and Conditions: 

There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Vana Tours on the credit or debit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. If you wish to cancel a reservation made via the Website, the supplier’s cancellation policy contained in the applicable product listing will apply to, and govern the terms of, your cancellation and any refunds. When canceling a booking, you will be notified via email or telephone of the total refund amount you will receive, if any.

The standard of payment and cancellation policy is:

  1. A 100% refund for cancellations made at least 48 hours in advance of the start date of the experience.
  2. Cancellations made after 48 hours of the start date of the experience will not be applicable to refund.